Support
Shipping & returns
Every piece is packed, insured and shipped to museum standards — backed by a clear authenticity guarantee if an object isn't as described.
From payment to your door
How we ship
Condition report
Within 24 hours of payment the piece is re-photographed against its listing images and a signed condition report is added to your order.
Museum-grade packing
Acid-free tissue, custom foam cradles and double-walled crates for ceramics, glass and manuscripts. Textiles are rolled, never folded.
Tracked domestic delivery
2–5 working days across the Kingdom with SMR/Aramex, signature on delivery, and live tracking in your account order timeline.
International & export clearance
7–14 working days by insured air freight. Antiquities requiring Heritage Commission export permits are held until clearance is granted — at no extra cost to you.
Rates & timings
Shipping rates
| Destination | Transit time | Cost |
|---|---|---|
| Riyadh & major cities | 2–3 working days | SAR 45 |
| Rest of Saudi Arabia | 3–5 working days | SAR 75 |
| GCC | 5–8 working days | SAR 180 |
| International | 7–14 working days | Quoted at checkout |
| Orders above SAR 25,000 | White-glove courier | Complimentary |
Customs duties or taxes in the destination country may apply and are the buyer's responsibility.
Returns policy
If a piece isn't as described
14 days from delivery
Report any issue within 14 days of the tracked delivery date through your order page. Keep all original packing until the case is closed.
Authenticity guarantee
If an independent specialist finds a piece is not as described in period, maker or material, we refund the full amount including both-way shipping.
Damage in transit
Every shipment is insured for its full hammer or list price. Photograph the packaging before unpacking; claims are settled within 10 working days.
Auction lots
Winning bids are binding, so change-of-mind returns don't apply to auction lots. The authenticity guarantee and transit-damage cover always do.
Start a return
Open the order in your account and choose “Report an issue”. Our care team replies within one working day.
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